Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you book appointments, contact us, or use our services. This may include:

• Name, email address, and phone number
• Booking preferences and special requirements
• Health information relevant to sauna use (when provided)
• Payment information (processed securely through third-party providers)
• Communication records and feedback

2. How We Use Your Information

We use your personal information to:

• Provide and improve our sauna services
• Process bookings and manage appointments
• Communicate with you about your appointments and our services
• Ensure health and safety requirements are met
• Process payments and maintain financial records
• Send promotional communications (with your consent)

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share your information with trusted third parties who assist us in operating our business, such as payment processors and booking platforms, provided they agree to keep your information confidential.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights (GDPR Compliance)

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

6. Cookies and Tracking

Our website may use cookies to enhance your browsing experience and remember your preferences. You can choose to disable cookies through your browser settings, though this may affect some functionality of our website.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for 7 years for accounting and legal purposes.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “last updated” date.

9. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us: